CPP POLICY PAGE
Shipping Policy
Unless requested, orders are shipped the most economical way determined by the weight and size of your ordered merchandise. This allows our customers to receive our lowest shipping rates. Shipping carriers used are UPS, FedEx, and the United States Postal Service. Some orders may have to be palletized and shipped truck freight. Express shipping is available at an extra cost.
Some shipments may be subject to additional shipping and handling fees. A $2 shipping and handling insurance fee is charged for all shipments over $150. Orders placed around peak seasons might be subject to additional FedEx and UPS holiday surcharges.
Drop Ship Orders:
Select items can be drop shipped directly from the manufacturer or vendor to the customer. Drop ship orders must be paid in full at the time the order is placed. Not all drop ship orders may be canceled.
In-Store Pickup
Our showroom is open Monday to Friday from 8:00am to 5:00pm and Saturdays from 8:00am to 1:30pm. We are closed on Sunday. In-Store pickup orders placed through our website must be pre-paid before coming to collect your items. To speed up your pickup process, please contact us and schedule a will-call appointment with our Customer Service Department by calling 1-800-522-5004. Please allow a 24-hour processing time before picking up your order. We will send you an email once your items are ready for pickup.
International Orders
Orders to foreign countries (anywhere outside of the United States) may incur customs and duty charges, customs broker fees, and other charges related to the importation of merchandise. All charges are the sole responsibility of the customer. Check with your local customs office for more information.
Payment Policy
We accept Visa, MasterCard, and Discover credit cards, money orders, wire bank transfers, PayPal payments, and personal and company checks. We require orders to be paid in full at the time of shipping. We verify all credit card orders for your protection. Please call for a money request. We do not ship orders COD. We do not accept Visa Gift Cards.
Orders paid for by check or money orders may be held 10-20 business days pending check clearance before shipping. There will be a $25 service charge on any returned checks. Stop payment will constitute legal action and/or collection.
Order History and Tracking Information
You can use our website to check the status of your order, view your order history, and track your shipments. You can view these items by login into Your Account. Please allow 24 hours after your order has shipped for your order to show movement.
Order Cancelations
Orders may be canceled prior to being shipped by contacting one of our Customer Service Representatives. Please note, cancelations placed through our website, email, or via voicemail are only a request to cancel and your order is not confirmed as being canceled until you receive a Confirmation of Cancelation Notice from us.
Pricing, Discounts & Promotions
Prices are subject to change without notice. Prices are based on Classic Performance Products MSRP price list. Discount codes and promotions are only valid for a certain amount of time and will not be accepted past their expiration date.
Sales Tax Policy
We collect and remit sales tax as required by United States law. The sales tax rate is set by each applicable state, county, city and district as defined by the zip code of the receiving address. The amount of tax charged is dictated by current tax rates and Classic Performance Products cannot change or alter the amount of sales tax collected. Tax is refunded for returned items. If you are tax exempt, please our Customer Service Department at 1-800-522-5004 prior to your order being processed. For tax exemption, we require customers to fill out a sales tax exemption certificate and provide us with a photocopy of your resale license before processing your order.
Returns Policy
Merchandise may be returned or exchanged within the first 30 days of purchase. No returns or exchanges will be made after 30 days of receiving the products. Customers can start the return process through our website by filling out the Return Merchandise Authorization (RMA) form or by calling our Sales Department at 1-800-522-5004.
All items being returned must have the Return Merchandise Authorization number clearly written on all boxes being returned. No returns will be accepted without a Return Merchandise Authorization number.
Parts must be unused, unaltered, unbroken, and in re-sellable condition. Suspended or discontinued items will not be accepted for return. No refunds on shipping costs, electrical parts, or special order merchandise will be accepted. All returned merchandise is subject to inspection before a replacement or credit is issued. No cash refunds will be allowed. Individual bank policies will dictate when the amount is credited to your account. CPP reserves the right to charge a 20% inspection and re-stocking fee on all returns.
We do not accept returns or exchanges of items purchased through one of our third parties or dealers. You must contact the selling dealer directly.
Damaged Parts: Make certain you inspect all packages upon receipt. Do not accept packages that are damaged. If you receive a package that has been damaged or opened, make a claim with the driver or carrier at that time. All claims of loss, concealed damage, damage or other destruction must be made by you with the carrier. It is the responsibility of the delivering carrier to deliver the merchandise in good condition. Save all boxes and packing materials, as the carrier may want to inspect it. This policy is dictated by FedEx and UPS. If you need any assistance in filing a claim, please contact us at 1-800-522-5004.
Any shortages not the fault of the carrier must be reported within 72 hours of receiving the order. If merchandise is being returned due to a defect, please give a detailed description of the defect.
Missing or Wrong Parts: All merchandise must be inspected upon receipt. Customers must notify our Customer Service department of missing and wrong parts within 72 hours of receiving the merchandise, by either filling out the Return Merchandise Authorization form on our website or by calling our Sales Department at 1-800-522-5004.
Exchange: Exchange items will be of the same or greater value. Customers are responsible for paying the price difference.
Warranty Returns & Replacements: Customers requesting to return or replace an item under warranty must also create a return request by filling out the RMA form on our website or by contacting our Sales Department. Items being returned must have the RMA number written clearly on the outside of all boxes being returned. Customers are liable for the shipping charges.
Parts will not be covered under warranty if they are disassembled, altered, modified, disfigured, or abused. The customer is responsible for the return shipping cost regardless of the carrier. COD returns will not be accepted. All merchandise being returned is subject to inspection. If after inspection the part is proven defective, the item will be repaired, replaced, or refunded at our sole determination. We do not cover reimbursement of labor costs or incidental damages.
Warranty returns and replacements are only valid for products purchased directly from CPP or through one of our certified dealers or approved third-party resellers. We require proof of purchase for all warranty return and replacement CPP products not purchased directly from us. Warranty replacement for products purchased at swap meets and trade shows will not be accepted.